Pre Sales VPS Frequently Asked Questions

What is VPS?

VPS (Virtual Private Server) hosts are comprised of several isolated server environments hosted on one larger partitioned server, are located in USA. A VPS functions essentially as it’s own standalone server since each user will have root and full control over everything running on their environment. But it should not be confused as a physical dedicated server and some physical machine limitations might apply like in-ability to change time zone.

Who is it recommended for?

VPS is recommended for customer have the knowledge to manage their own servers, can manage OS and have full understanding of what functions VPS can perform. It is not recommended for novice users. Our server admins will only load standard Operating system as is. Please remember any functions which impact physical server node cannot be performed in a VPS environment.

Will I be able to SSH or RDP into my VPS and will I have root access?

Yes, you will have root access to your VPS.

Can you assist with setup of my VPS?

Yes, we have server admins who can assist although this service is “NOT” included in the monthly price of VPS. Please contact [email protected] to get pricing.

Is VPS a dedicated server?

No. there multiple VPS installed on a single dedicated server which means you share the hardware with other users and cannot perform certain functions which control and impact the physical machine like changing regional settings of the machine.

Is there a monthly contract?

No, All VPS plans are month-2-month.

How long does it take to activate VPS?

Once we receive the order and payment, we activate within 24 hours on weekdays. Usually its much less then 24 hours though.

Is there a trial period or money-back guarantee?

No, Our VPS Plans do “NOT” come with money back guarantee or trial period.

Are your VPS Oversold?

Yes, as these are Budget VPS offering therefore these VPS are oversold. We do offer Premium VPS as well which are not oversold. Please contact [email protected] for pricing.

What is Basic Managed and what can I expect from you on my VPS?

With our VPS we only provide Hardware Level assistance. We do the initial standard OS install and hand over the VPS to you after which you will need to install any software that you seem necessary. We don’t maintain 3rd party software products.

Can I upgrade my VPS at a later stage?

Yes, you can upgrade at any stage. You will be billed for full amount for upgrade price but will be given credit for the un-used portion of the older pacakge. This credit is not applicable to downgrades.

Is there a discount on VPS?

Yes, Host24 offers 2 months free for all yearly advanced payments. Pay for 10 months of service, and receive 2 months free. This discount may not be applicable to special offers and/or custom quoted solutions.

How am I billed?

You can check your invoices by logging in Client Portal. Host24 will also email you an invoice usually 10 days before the renewal date but there is no guarantee that email will reach you successfully due to the nature of spam or other issues. Please make sure the payment proof is received atleast 4 days before the renewal date as it takes few days to apply payment.This will make sure service interruption is avoided.

Will my VPS Plan be suspended if payment is delayed?

Due to the nature of the service VPS Plans are straight “terminated” and removed if payment is not received by renewal date. So it is imperative that payments are made well in advance to avoid any confusion.

If terminated, will you be able to help me recover my Data?

No, we don’t perform backups of VPS. So please make sure you maintain your own backups of all data on VPS.

Do you have any SLA’s on VPS?

No, as these are budget VPS we don’t provide any SLA whatsoever and we cannot guarantee uptime.

Will I be able to run business crictical applications on my VPS?

We recommend that you consider dedicated servers to run your business crictical applications. Budget VPS are not ideal to run business critical applications.

What if the hardware fails?

Host24 Partners stocks replacement parts for all servers. Repairs of all failed hardware promptly, to minimize any downtime caused by such. Although turn around time depends on our suppliers

Are there any hidden costs?

No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased package features or bandwidth usage.

Can I have adult content on my VPS?

No.

What if my site breaks your “acceptable usage policy” rules?

Users’ sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. we will try our best to send Notifications of violation if Host24 takes any action on your account.

How is extra bandwidth billed?

Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte. Allocations are currently calculated based on the 50/50=100 calculation method. For example, a 2000GB allocation would allow 1000GB of inbound (downstream) AND 1000GB of outbound (upstream) bandwidth. This calculation method is subject to change with 30 days notice to clients. Utilization is based upon MRTG stats taken directly from the managed switch port a server is plugged into. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month’s usage. If bandwidth overage billing occurs more than 30 days past the end of the period being billed for, client is permitted the same amount of time to pay the bill.

How can I cancel and whats the cancellation procedure?

You are require to submit your cancellation at least 14 days before the next renewal date of your VPS Plan. Please login your client portal to review the next renewal date.

How do I get started?

Simply go to VPS Menu and choose your prefered VPS and fill out the order form.